*** IMPORTANT SHIPPING NOTICE ***

During the COVID-19 pandemic and holiday season all shipping partners are experiencing record high volumes and possible staff shortages, parcels may be delayed and there are no guaranteed delivery dates. We are doing our best to fulfill orders as quickly and safely as possible. Emailed tracking information is provided once your parcel has shipped. Thank you for your patience during these unprecedented times. 

Christmas shipping cut-off dates, these are not guaranteed dates:

Expedited and Free Shipping : Dec 10^th   

Xpresspost : Dec 14^th

FedEx Ground : Dec 10^th

Return Policy 

All returns must be made within 45 days of purchase. Purchaser is responsible for return shipping charges. You must have a store receipt, gift receipt or shipping invoice.  Returned merchandise must in new, unworn condition with all original tags and packaging.  Any return made that does not meet the above criteria will be denied. The following items are considered non-refundable: 

• For hygienic reasons, we are not able to accept any returns on underwear tops and bottoms. 

• For safety reasons, we are not able to accept any returns on protection and fall/arrest related climbing equipment. This includes but not limited to : carabiners, cams, nuts, all bolt protection, runners or any type of webbing, helmets, harnesses, ropes and any cut cordage of any kind.

Return Process

You can return items purchased on OutterLimits.com at our retail location .Simply drop off your item with your invoice and your return will be process with 24 hours of the next business day, an email confirmation will be sent. To make a return by mail, please follow the simple return process below.

1.   For customer who have created an account, go to My Account on the top left of the page, login and click on Completed or Completed Orders , select the order# which contains items you wish to return, click Return Item(s) , select item and quantity that are being return, select reason and Submit Return Request. Skip to step 3. If you bought items and checked out as Guest then go to step 2.

2.   If you checked out as a Guest, please print out and complete our return request form.

        You will need Adobe Acrobat download it here. 

         

3.  Ship the product back with the completed return form.  All returns must be accompanied with store receipt, gift receipt or shipping invoice.   Please allow 14 business days from the day you return your package for your return to be credited.  We highly recommend sending your package using a shipping carrier that can provide tracking and insurance.  Outter Limits is not responsible for lost or damaged returns.

4.   Please Mail all Returns to:

Outter Limits

Attn: RETURNS

630 Broadway Avenue

Saskatoon, SK , S7N 1A9

Exchange Policy 

You can exchange items purchased on OutterLimits.com at our retail location,, this must be a same item for item exchange, ie. switching a size or colour of the same item.  You must have a store receipt, gift receipt or shipping invoice. To exchange by mail, we highly recommend placing a new order online or by phone, since quantities may be limited.  Then return the unwanted items by following the process listed below. 

***Due to Covid-19, Canada Post shipping may take longer than expected.***

 To Track your Canada Post parcel - click here .

Offer limited to online orders shipped Expedited Parcel Post within Canada only.  Gift cards and taxes do not count toward order total for free shipping eligibility.Orders must meet Canada Post size and weight requirements (no dimension greater than 1m, weight less than 30kg) .Hazardous goods shipments are not eligible for free shipping.

Orders under $99 sent via Expedited Parcel within Canada are $9.99.

Method                               Order Total              Rate       Delivery Time

 

Expedited Parcel                over $99                 $0.00       3–12 business days**

 

Expedited Parcel                under $99               $9.99       3–12 business days**

 

Xpresspost                          under $599            $19.99       2–5 business days**

Signature required upon delivery

 

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products. 

Contactless Pickup – Free ( week days between 10am and 4pm )

Items are available for pickup at Outter Limits, 630 Broadway Avenue, Saskatoon, SK, S7N1A9, 306-374-1663. Simply select Contactless PickUp*FREE choice on our shipping options menu during checkout, and you will be notified when your order is ready.  At the time of pickup, you must provide a government issued ID matching the pickup name on the order, as well as a copy of your confirmation email, call the store at 306-374-1663 and a sales associate will bring out your order. 

Door-to-Door – Free Delivery

Items are available for Door-to-Door delivery with-in the Saskatoon area only.  Simply select Door-to-Door Delivery*FREE choice on our shipping options menu during checkout, and you will be notified when your order is ready.  We will send message you to with instructions and to schedule a drop off day and time. Delivery days are Monday through Fridays, there will be no deliveries on weekends and holidays.

Shipping within Canada Only

Orders are sent via Canada Post Expedited Parcel Post. Shipping upgrades will be shipped using Canada Post Xpresspost. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Saskatoon, SK and take one to three business days to verify credit and  product availability, in addition to the delivery times shown. **Please note that these are only estimated delivery times are not guaranteed. Isolated and rural areas may take longer. Weather delays and other unforeseen circumstances , Canada Post labour interuptions,  may also impact delivery time. 

Tracking number/information will be provided once verification process has been completed in three to five business days.Package tracking is not available until package is picked up by the shipper and entered into their tracking system. 

 Shipping Charges for a Return

Outter Limits do not refund the original shipping charges, unless we have made an error in shipping ( wrong product, size or colour , etc.)  If the reason for return is a matter of personal error (duplicate items ordered, change of mind, etc.), the customer is responsible for shipping charges back to Outter Limits. If shipment is refused the customer is responsible for cost of returning goods, if package is sent back collect, Outter Limits reserves the right to deduct the shipping charges from the return items cost.

GST, PST and HST Taxes

When an order is shipped to the following provinces or territories, Outter Limits must collect the following taxes:

 

       Alberta (AB) -5% GST on product and shipping

 

       British Columbia (BC)- 5% GST on product and shipping

 

       Manitoba (MB)- 5% GST on product and shipping

 

       New Brunswick (NB) – 15% HST on product and shipping

 

       Newfoundland (NL) – 15% HST on product and shipping

 

       Northwest Territories (NT) – 5% GST on product and shipping

 

       Nova Scotia (NS) – 15% HST on product and shipping

  

       Nunavut (NU) – 5% HST on product and shipping

 

       Ontario (ON) – 13% HST on product and shipping 

 

       Prince Edward Island (PE) – 15% HST on product and shipping

 

       Quebec (QC) – 5% GST on product and shipping

 

       Saskatchewan (SK) - 5% GST on product and shipping plus 6% PST on the total of the product

 

       Yukon (YT) – 5% GST on the total of the product and shipping